Vice President – Business Operations
Community Mainstreaming Associates (CMA) is a non-profit organization dedicated to supporting individuals with developmental disabilities. We are seeking an experienced business leader to oversee Business Operations including Information Technology, Facilities, Procurement, and Compliance.
Responsibilities
Technology & Business Services
- Oversee technology, cybersecurity, data protection, access controls, backup and recovery systems, equipment, telecommunications, applications, platforms, document services, supplies, and related policies.
- Manage technology and business service providers, vendors, contracts, assets, service levels, onboarding and offboarding controls, and replacement planning.
- Lead sourcing, negotiations, vendor management, and cost-saving initiatives.
- Ensure business systems and technology infrastructure are scalable, secure, reliable, and aligned with organizational needs.
Facilities, Maintenance, & Capital Projects
- Ensure that all CMA properties are attractive, safe, secure, accessible, and impeccably maintained, reflecting the highest standards of quality and care.
- Coordinate facility priorities with program leaders and executive leadership.
- Control project costs and provide executive leadership with regular updates regarding major capital projects.
- Oversee renovations, expansions, major repairs, and capital improvement projects.
- Ensure effective preventive maintenance, inspection, repair, and facility tracking systems are in place and maintained.
Fleet, Insurance & Risk Management
- Monitor fleet costs and ensure transportation resources support program and operational needs.
- Oversee vehicle fleet safety, maintenance, acquisition, replacement, registration, inspection, disposal, and driver compliance.
- Work with Insurance broker(s) to obtain appropriate insurance coverage for organizations, including; Property, Automobile, Cyber-security, General liability, Professional liability, Employment Practices, Umbrella.
Compliance & Regulatory Oversight
- Oversee the Agency Compliance Officer and maintain an independent, adequately resourced compliance program.
- Provide oversight related to Medicaid billing and documentation, state regulations, HIPAA, privacy, recordkeeping, individual rights, incident reporting, safeguarding, and employee obligations.
- Maintain internal controls designed to prevent, identify, investigate, report, and correct billing errors, overpayments, fraud, abuse, neglect, conflicts of interest, and other potential violations.
- Ensure compliance concerns are addressed appropriately and that individuals who report concerns are protected from retaliation.
- Review compliance risks and findings and escalate significant matters to appropriate leadership.
- Oversee corrective action plans, compliance training, audits, and investigations.
- Keep executive leadership and the Board informed of material compliance and risk developments.
Administration & Strategic Leadership
- Develop scalable administrative systems, policies, service standards, and performance measures to support organizational growth.
- Evaluate and streamline business processes to improve operational efficiency, service quality, accountability, and cost effectiveness.
- Develop and manage operating and capital budgets, expenditures, purchasing controls, contract controls, cost analysis, and financial reporting.
- Develop multi-year capital, equipment, technology, and infrastructure projections.
- Lead and develop Business Administration and Compliance staff through clear expectations, performance goals, accountability, succession planning, recruitment, retention, collaboration, and continuous improvement.
- Lead the strategic and operational management of CMA's social enterprise, including business planning, financial sustainability, performance monitoring, workforce coordination, community partnerships, and alignment with CMA's mission.
- Support implementation and advancement of CMA's strategic plan.
- Lead major organizational change initiatives and evaluate operational and industry trends.
- Advise the CEO, Senior Leadership, and Board on significant operational, financial, technology, facilities, risk, compliance, and infrastructure matters.
- Develop performance measures and reporting systems that provide leadership with visibility into organizational operations and resource utilization.
Minimum Qualifications
- Bachelor's degree in a relevant field.
- Seven to ten years of progressive management experience within a complex organization.
- Demonstrated experience leading multiple administrative functions, including budgets, contracts, capital projects, facilities, fleet, insurance, risk, technology, cybersecurity, or compliance.
- Strong data management and analytical skills.
- Strong negotiation, communication, and problem-solving skills.
- Demonstrated ability to lead teams, manage complex projects, and collaborate across departments.
- Ability to develop and implement organizational policies, procedures, systems, and performance measures.
- Strong understanding of organizational risk, operational controls, and regulatory compliance
Preferred:
- Master's degree in business administration, public administration, healthcare administration, nonprofit management, or related field.
- Experience leading technology, cybersecurity, facilities, fleet, insurance, risk management, and compliance functions.
- Knowledge of Medicaid, HIPAA, privacy requirements, and regulations governing services for individuals with intellectual and developmental disabilities.
- Experience working directly with a CEO, executive leadership team, and/or Board of Directors.
- Experience leading organizational growth, restructuring, or major change initiatives.
We offer a comprehensive health and welfare benefits package.
- Medical
- Employer-paid Dental Benefits
- Vision Plan
- Accident Insurance
- Critical Illness Insurance
- Pet Insurance
- Identity Theft & Fraud Protection
- Legal Services
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Life Insurance: 100% employer-paid coverage of 1x annual salary. - Voluntary Life Insurance
- Long-Term Disability Benefits
- Section 125 Flexible Spending Program
Retirement Benefits
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403(b) Retirement Plan: Organization match of up to 5%.