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AI Engineer – AIOps Lead

Infosys Pontoon Dallas, Texas, United States

AI Operations & Automation On-site


Job Title:AI Engineer – AIOps Lead

Work Location & Reporting Address: Dallas, TX or Bothell, WA

​​​​​​​Interview Mode- In-person Interview

Contract duration: 6 Months


Must Have Skills:

⦁Agentic AI / AI Agents development and orchestration

⦁LLM-based solution design and knowledge frameworks

⦁Azure Cloud and Kubernetes

⦁MuleSoft and REST API integrations

⦁AI-driven monitoring, support, and automation

⦁AI Ops Knowledge

⦁Enterprise application and cloud operations

⦁Telecom/OSS Domain is mandatory

⦁Skill Mix: 60% AI / Agentic AI, 40% Cloud & Enterprise Technology.

Nice to Have Skills:

⦁RAG and AI knowledge management frameworks

⦁AIOps and intelligent automation solutions

⦁GenAI governance and observability

⦁Python automation and scripting

⦁Cloud-native architecture and DevOps practices

Detailed Job Description:

⦁The role involves building intelligent AI agents capable of autonomous decision-making, incident analysis, remediation recommendations, workflow orchestration, and operational support across cloud-native ecosystems. The candidate will work closely with cloud, application, and platform engineering teams to deliver scalable AI-driven operations solutions.

Key Responsibilities

⦁Design and implement an Agentic AI framework for Cloud Infrastructure and Application Operations.

⦁Build and orchestrate AI agents for monitoring, diagnostics, knowledge retrieval, incident triaging, remediation, and operational automation.

⦁Develop knowledge frameworks utilizing enterprise documentation, operational runbooks, and support processes.

⦁Integrate AI agents with enterprise platforms and operational tools using APIs.

⦁Enable AI-driven automation for cloud monitoring, observability, application support, and operational intelligence.

⦁Collaborate with Cloud and Platform Engineering teams to architect scalable and secure AI-enabled solutions.

⦁Design reusable frameworks, accelerators, and governance models for AI-based operations.

⦁Support Azure cloud environments, Kubernetes platforms, MuleSoft integrations, and enterprise application ecosystems.

⦁Mentor engineering teams and drive adoption of AI-driven operational practices.

Minimum Years of Experience:

⦁8 to 10 years

Certifications Needed:

⦁None





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